Executive Chairman - Anne-Marie Dean
Anne-Marie was appointed a director and Executive Chairman of Healthwatch Havering in March 2013. After a career in and around the NHS, which included working for the former Havering PCT at a senior executive level, as CEO of an NHS acute hospital for 8 years, and served as a non-executive director at the NHS Kent & Medway Partnership Trust until late in 2021. She brings a wealth of knowledge of the NHS to her role.
Ian Buckmaster - Executive Director
Ian was appointed Executive Director in March 2013 and is also our Company Secretary. His career was in local government, working for Havering Council for nearly 40 years as a Chartered Governance Professional in Democratic Services. He has a deep knowledge of local government and of how social care works.
He has been a member of St John Ambulance since the age of 8 - over 60 years - and is currently District President for East London. In 2020, the Queen appointed him a Commander of the Order of St John, and he has been awarded the Service Medal of the Order in Gold for over 50 years' service.
Ron Wright - Non-Executive Director
Ron is a former volunteer with Healthwatch who is passionate about promoting the interests of the patient within the NHS, both at primary care (family practitioner services) and in secondary care (hospital services). He has been a Patient Partner at Board level with the Barking, Havering and Redbridge University Hospitals Trust, Vice-Chair of the former Havering CCG’s Patient Engagement Forum and a member of his GP practice’s Patient Participation Group. Ron is a former senior manager with the London Fire Brigade.
Carole Howard - Office Administrator
Carole ensures the smooth running of our office on a day-to-day basis, organising meetings, managing databases and implementing office administrative systems, including helping to manage and support our volunteer members. She is also our first point of contact, providing guidance and support to local residents who contact us...
Jenny Douglass - Community Support Assistant
Jenny works with our volunteers to arrange our Enter & View visits to care homes, hospitals, GP practices, pharmacies and other health and social care facilities. She also works with our partner organisations and stakeholders to ensure that the views of patients and residents that we gather are reported to decision-makers and taken fully into account as health and social care facilities and services are developed.
Our volunteers
Our volunteers are an essential part of our team: without them, we would not be able to maintain our programme of Enter & View visits to care homes, GP surgeries and other health and social care facilities, nor carry out surveys. We do not ask volunteers to commit to any particular activity or times of availability - just to help when they can...
Find out more about volunteering with us
Click here to apply to join our team of volunteers
Our Friends Network
Members of our Friends Network receive regular email newsletters about our activities and health and social matters that may be of interest. During the Covid-19 pandemic, we are circulating regular updates from local NHS organisations about how their services are dealing with the pandemic and helping the public get through it.