1. Dealing with Covid-19

    News -

    Visit the official Government website for the latest general information - https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response .

  2. Registering with your GP: understanding your rights

    Advice and Information -

    People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.

  3. Where can I go to get help for my health out of hours?

    Advice and Information -

    Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed.

  4. Do you need help getting to hospital?

    Advice and Information -

    Find out what support is available to help you travel to your hospital appointments.

  5. What should you expect when it comes to care for your teeth?

    Advice and Information -

    Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide.

  6. Thinking about end of life care for you and your family

    Advice and Information -

    End of life care is support for people who are in the last months or years of their life. The guidance on the NHS website helps you know what to expect, how to plan ahead and how to manage your day to day decisions.

  7. Accessibility checklist for GP surgeries

    Advice and Information -

    Help make sure that your practice meets people’s accessibility requirements using this checklist from Healthwatch Slough.

  8. Where can I go for support for my mental health as a parent?

    Advice and Information -

    We've pulled together a number of services for parents in need of support for their mental health. Read more to find out where you can go to get the help you need.

  9. Seven pieces of information that you should expect to receive after being diagnosed with dementia

    Advice and Information -

    Take a look at the National Institute for Health and Care Excellence's (NICE) quick guide to discussing and planning support following a dementia diagnosis.

  10. Do you need help travelling to NHS services?

    Advice and Information -

    Find out what support is available to help you when travelling to your GP, hospital or other NHS services.

  11. Our reports on Adult Social Care facilities

    News -

    Look here for our reports about the social care facilities we have visited and reported on...

  12. Someone I love has died - where can I find support

    Advice and Information -

    Take a look at our advice article on the organisations and groups that can support you if you’re grieving.

  13. Should I see a pharmacist instead of a doctor?

    Advice and Information -

    ​​​​​​​Avoid the wait at the GP and know when to visit your pharmacist instead. Look at how your pharmacist can help you.

  14. What's the difference between social distancing, self-isolation and shielding?

    Advice and Information -

    Self-isolation, social distancing and shielding have been introduced by the Government to help you and your loved ones stay safe from COVID-19. Find out what they mean in practice and what applies to you.

  15. What is domestic abuse and how can I get support?

    Advice and Information -

    If you are experiencing or feel at risk of domestic abuse, or are worried about someone who might be, find out where you can go for advice and help.

  16. Getting the most out of the virtual health and care experience

    Advice and Information -

    National Voices, Traverse, PPL and Healthwatch England put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals.

  17. How to communicate better with people with hearing loss

    Advice and Information -

    COVID-19 poses a unique challenge for health and social care professionals when talking to someone with hearing loss. Here are some important tips to help you communicate effectively.

  18. Covid-19 and Care Homes - a survey of relatives and friends of care home residents

    News -

    Our report of a survey of relatives and friends of residents of care homes in Havering, during the pandemic, was prompted by many reports of residents, relatives and friends being distressed by difficulties in maintaining contact in the lockdown.

  19. Dental Services in Havering

    Report -

    During October 2020, we surveyed dental practices in Havering, prompted by many reports by residents of difficulty in obtaining dental treatment during the pandemic.

    Of the 27 practices that responded, only 4 were accepting new NHS patients...

  20. Our reports on General Practitioners' practices and surgeries

    Report -

    Look here for our reports about the GPs' surgeries and practices we have visited and reported on...

  21. Queen's Hospital - A&E/Emergency Department - June 2016

    Report -

    We visited this facility to find out about the services provided there, and what service users and staff think about it.

  22. Our reports on Community Health, Mental Health and Dental Services

    Report -

    Look here for our reports on Community Health facilities, Mental Health services and Dental surgeries

  23. Services in Havering for people who have a visual impairment: a review

    Report -

    In June 2018, we published a report about Services in Havering for people who have a visual impairment, which followed a survey we had carried out of people who had a visual impairment.

  24. Healthwatch Board meeting - 10 December 2020

    Report -

    At this meeting, the Board received information about current activities and concerns, finance, and meetings of the Governance Committee.

  25. Healthwatch Board meeting – 30 June 2020

    Report -

    At this meeting, the Board received information about current activities and concerns, finance, and meetings of the Governance Committee.

  26. Healthwatch Board meeting - 10 December 2019

    Report -

    At this meeting, the Board received information about current activities and concerns, finance, and meetings of the Governance Committee.

  27. Healthwatch Board meeting – 25 June 2019

    Report -

    At this meeting, the Board received information about current activities and concerns, finance, and meetings of the Governance Committee.

  28. Abbcross Nursing Home

    Report -

    We have visited Abbcross Nursing Home to find out about the services provided there, and what service users and staff think about it.

    We have carried out three visits; all of our reports are available below.

  29. Healthwatch Board meeting - 12 February 2019

    Report -

    At this meeting, the Board received information about current activities and concerns, and finance.
    The Finance Report presented at the meeting is also available

  30. Healthwatch Board meeting – 22 January 2019

    Report -

    At this meeting, the Board received information about current activities and concerns, and finance.
    The Finance Report presented at the meeting is also available

  31. Healthwatch Board meeting – 15 October 2018

    Report -

    At this meeting, the Board received information about current activities and concerns, and finance.
    The Finance Report presented at the meeting is also available

  32. Healthwatch Board meeting - 26 June 2018

    Report -

    At this meeting, the Board received information about current activities and concerns, and finance.
    The Finance Report presented at the meeting is also available.
    The Company AGM took place on the same day; the AGM minutes are also available.

  33. Healthwatch Board meeting – 29 May 2018

    Report -

    At this meeting, the Board received information about current activities and concerns, and finance.
    The Finance Report presented at the meeting is also available

  34. Policies and procedures - Enter & View of health and social care facilities

    Report -

    Our policies and procedures set out how we carry out our activities. These policies describe how we arrange, carry out and report on our Enter &View visits to health and social care facilities.

  35. Policies and procedures - managing Healthwatch Havering

    Report -

    Our policies and procedures set out how we carry out our activities. These policies describe how we manage our organisation.

  36. Policies and procedures - managing information

    Report -

    Our policies and procedures set out how we carry out our activities. These policies describe how we protect the privacy and personal information of the people we deal with.

  37. Policies and procedures - handling complaints

    Report -

    Our policies and procedures set out how we carry out our activities. These policies describe how we deal with complaints - both those against us, and those we receive about service providers.

  38. Policies and procedures - Safeguarding

    Report -

    Our policies and procedures set out how we carry out our activities. This policy describes how we deal with safeguarding issues.

  39. Policies and procedures - the legislation governing Healthwatch activity

    Report -

    All Healthwatch activity is governed by legislation. Healthwatch was set up by the government in the Local Government and Public Involvement in Health Act 2007, as amended by the Health and Social Care Act 2012.

  40. Our Annual Reports

    Report -

    Our Annual Reports give an account of our activities in the year (April to March) just passed. They are published around the end of June.

    Our annual Report for 2023/24 is now available.

  41. Safeguarding Adults in Havering

    News -

    Who are the Havering Safeguarding Adults Board (SAB) and why they are important?

  42. Whipps Cross Hospital

    Report -

    We visited Whipps Cross Hospital Emergency Department
    and the Margaret Centre to find out about the services provided there, and what service users and staff think about it.

  43. Queen's Hospital, Emergency Department (A&E) Streaming and Urgent Care Centre provided by PELC

    Report -

    We visited the Emergency Department (A&E - Accident and Emergency) at Queen's Hospital to find out about the services provided there, and what service users and staff think about it.

  44. Dothan House

    Report -

    We visited this home to find out about the services provided there, and what service users and staff think about it.
    We have carried out two visits; all of our reports are available below.

  45. Healthwatch Board meeting - 15 April 2021

    Report -

    At this meeting, the Board received information about current activities and concerns, and finance.
    The Finance Report presented at the meeting is also available

  46. Alton House

    Report -

    We visited this home to find out about the services provided there, and what service users and staff think about it.

    [We have carried out three visits; all of our reports are available below]

  47. Arran Manor

    Report -

    We visited this home to find out about the services provided there, and what service users and staff think about it.
    [We have carried out two visits; all of our reports are available below]